Post by tehden on Mar 18, 2011 18:17:07 GMT -5
On Wednesday, my Rift account was hacked. My bags are empty, my bank is empty and my coin is gone. I opened a ticket and received the following update (canned, I'm sure) from Trion:
I've been avoiding the game for now since the response recommended to do so and I've currently no desire to play an alt. It's been about 48 hours since I opened the ticket, so hopefully I'll get some more information soon.
Other than Rer, I only know of one other guildie who was hacked. How is everyone else doing?
Thank you for contacting us regarding Rift!
We do apologize for the delay in responding to your hacked account inquiry. Hacked account appeals are our #1 priority and we are attending to each ticket as quickly as possible.
While waiting for us to respond to your petition, we recommend NOT playing on the affected characters until your account has been secured.
Once we have investigated your account, we may offer you one of two options. Based on how severly your character was altered, we could restore your character to the most recent back-up we have prior to the account becoming compromised. The second option would be restoring any coin which may have been lost.
Again, we do apologize for any inconvenience this has caused you, as well as for the delay in responding to your inquiry. I want to assure you that your inquiry has not been lost and we have not forgotten about you. We are taking steps to both increase our account security as well as increase our customer support staff in order to reduce these wait times. Thank you for your patience while we continue to strive to provide the level of customer service that you should come to expect from Trion.
If you have any additional questions or concerns then please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Rift. Your reference number for this question is XXXXXXXX
Sincerely,
GM Stormbringer
In-Game Support Lead
Trion Worlds Inc.
We do apologize for the delay in responding to your hacked account inquiry. Hacked account appeals are our #1 priority and we are attending to each ticket as quickly as possible.
While waiting for us to respond to your petition, we recommend NOT playing on the affected characters until your account has been secured.
Once we have investigated your account, we may offer you one of two options. Based on how severly your character was altered, we could restore your character to the most recent back-up we have prior to the account becoming compromised. The second option would be restoring any coin which may have been lost.
Again, we do apologize for any inconvenience this has caused you, as well as for the delay in responding to your inquiry. I want to assure you that your inquiry has not been lost and we have not forgotten about you. We are taking steps to both increase our account security as well as increase our customer support staff in order to reduce these wait times. Thank you for your patience while we continue to strive to provide the level of customer service that you should come to expect from Trion.
If you have any additional questions or concerns then please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Rift. Your reference number for this question is XXXXXXXX
Sincerely,
GM Stormbringer
In-Game Support Lead
Trion Worlds Inc.
I've been avoiding the game for now since the response recommended to do so and I've currently no desire to play an alt. It's been about 48 hours since I opened the ticket, so hopefully I'll get some more information soon.
Other than Rer, I only know of one other guildie who was hacked. How is everyone else doing?
Maybe